CANCELLATION

Cancellation is applicable only before the shipping of the item. An order cannot be cancelled if the order has already been shipped. However, returns will still be applicable according to our policies.

RETURNS 

We want to provide every customer with a great experience. We've designed our policies to be friendly to our customers and sustainable for us. The return window lasts five days starting and including the date of delivery. If five days have gone by since the order's delivery, we wouldn't be able to offer you a refund or exchange. For an order to be eligible for a return, the product(s) must be unused and in the same condition that you received it. It must also be in the original packaging. Purchase with obvious signs of use can't be refunded. To initiate the return, you will have to drop a request at hey@chargedodo.com.

Return can only be initiated only once against a single order. We have the sole discretion to approve OR reject your return request.

EXCHANGE OR REFUND

We usually arrange a return pickup for the order. In a case where the return pickup cannot be initiated, we ask you to ship the product to one of our locations. If you are shipping the order on your own, we will credit your Chargedodo account with up to ₹100. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Upon returning, you will have two options —

EXCHANGE

You can notify us about the exchange product which can be selected from our website. In case of difference in pricing — if the original product is priced lower than the exchanged product: we will ask for the balance payment, payable through a link that we will share during the process. If the original product is priced higher than the exchanged product, we will refund the balance amount in the form of store credits.

REFUND

You can get a full refund in the form of store credits. Store credits can be used to make future purchases at Chargedodo.

If the order is processed and shipped, a refund through original mode is not possible. Only unprocessed orders (cancelled before shipping) can be refunded through the original method. This is because there’s a lot of costs involved while processing an order, and we still want to sustainably keep offering one free return/exchange on every order.

DEFECT OR DAMAGE IN TRANSIT

If a product has a defect or damage in transit, we would take full responsibility and replace the product with a new unit.

EXCLUSIONS

Some instances where refunds or exchanges are not applicable. These include:

• Any other products that are marked as non-returnable, mentioned on the product page.
• Products with obvious signs of usage.
• Sale or discounted products/orders.
• Shipping cost, if ever charged.
• Order placed using store credits/gift cards.

 

Return eligibility of the product is also mentioned on every product’s page. In case a non-returnable product arrives damaged, we only replace the said product.